Run a good hotel today means one thing: service. Service to perfection! Therefore, it was not a surprise when the hotel asked us to do their overall automation. A lot of people benefited from this decision: The (business) tourist, due to the on-line booking convenience, the ultramodern network facilities and state-of-the-art conference capabilities, and of course our client due to a 75% increase in functionality. For a hotel with a capacity of 365 rooms, we don’t need to convince you that this meant profit.